Privacy policy

Privacy Policy

This Privacy Policy describes how furnzia handles personal information when you visit our store, place an order for furniture, or contact us. We use information to support the shopping experience, manage customer requests, and operate our store. This page also explains how to reach us with a privacy-related question or request.

Information You Provide

Depending on how you interact with our store, you may provide information such as your name, email address, phone number, delivery address, and order details. For example, information may be provided when you place an order, enter details during checkout, arrange delivery, or contact us for customer support. The information involved depends on the interaction and the details needed to respond or complete the requested activity.

Checkout and payment information is handled through the store’s checkout process. Information associated with an order may also include details needed to identify the purchase and respond to questions about it. When you contact us, the information you choose to include in your message may be used to understand and address your request.

How We Use Information

We may use personal information for purposes connected with operating the store and assisting customers, including to:

  • Process and manage orders and related customer communications.
  • Support checkout and coordinate order delivery.
  • Respond to questions, requests, and other customer service matters.
  • Review and address order-related concerns, including communications about returns or refunds.
  • Maintain, protect, and improve the operation and customer experience of our store.

We use information in ways related to these activities and to the interaction for which it was provided. The information needed for one purpose may differ from the information needed for another.

When Information May Be Shared

Information may be processed by Shopify and by service providers that support necessary store activities. These activities may include checkout and payment processing, order fulfillment and delivery, customer service, and the operation of the store. The information shared or made available depends on what is needed for the relevant activity.

When information is handled by a service provider, it is connected to the store activity that provider supports. We do not include a list of individual providers here because services used to support the store may change over time.

Cookies and Similar Technologies

Our store may use cookies or similar technologies to support necessary store functions and improve the shopping experience. These technologies can help the store operate as you browse and interact with its features. Their use may depend on the function being provided and how you use the store.

Protecting and Retaining Information

We take reasonable technical and organizational measures to help protect personal information. No method of handling or storing information can be described as completely secure, so we cannot promise absolute security. We work to handle information with care as part of operating the store and assisting customers.

We retain information for as long as it is needed for order fulfillment, customer communications, store operations, and applicable compliance needs. The period may depend on the type of information and the reason it was collected or used.

Privacy Requests

You may contact us to make a privacy-related request, such as asking to access, correct, or delete personal information, or to opt out of certain uses where applicable. Please email us using the address below and describe your request. Including enough information for us to understand what you are asking about can help us review it. We may need to confirm which information or interaction your request concerns before responding.

Children’s Information

Our store is not directed toward collecting personal information from children. If you believe a child has provided personal information to us, please contact us by email so we can review your concern.

International Processing

furnzia is based at the address listed below and serves customers in the United States. Processing an order or responding to customer service communications may involve information being accessed or handled across national borders, depending on the services needed to operate the store and support the request.

Updates to This Policy

We may update this Privacy Policy as our store and the way it operates change. The current version will be available on this page. We encourage you to review it from time to time so you can understand how information is handled.

Contact furnzia

For questions about this Privacy Policy or to make a privacy-related request, contact us:

  • Address: 下永吉172-5 茂原市 千葉県 2970035
  • Email: kongyu_77@furnzia.com
  • Phone: +81 7083347473
  • Customer service hours: Monday to Friday, 9:00 AM – 5:00 PM Eastern Time (ET), excluding U.S. federal holidays