Refund policy
Return and Refund Policy
At furnzia, we want you to feel confident ordering furniture for your home. This page explains how to request a return, what to expect when an order is canceled, and how refunds are processed. Please review the details below and contact us by email if you need help with a specific order.
Return Window
You may request a return within 33 days after delivery of the last item in your order. If the final day falls on a weekend or holiday, the return period is extended. This window applies to products purchased after this policy is enabled or updated.
To start a return, email kongyu_77@furnzia.com. Include your order information and the best way to reach you so we can identify the purchase and respond about next steps. If your request concerns only part of an order, tell us which item or items you are contacting us about.
Return eligibility is subject to the 33-day window above. Please contact us before sending an item back so we can help with the return. We will provide guidance for your request. No restocking fee applies. Return shipping is free.
Damaged, Incorrect, or Incomplete Orders
If an item arrives damaged, is different from what you ordered, or appears to be missing a part, email us with your order information and a description of the issue. We will review the details with you and discuss how to proceed. Please contact us promptly so we can understand the issue and assist you.
For other questions about an item or a return, you can use the same email address. Sharing the order information and a clear description of what happened helps us direct your request to the right next step.
Refunds
Once a return has been reviewed and the refund is approved, please allow 3 to 5 days for the refund to be processed. The time it takes for the refund to appear may depend on the payment provider or financial institution involved. Contact us if you have a question about the status of a refund.
Order Cancellations
You may request cancellation while the product has not yet shipped. The cancellation window ends when the product is shipped. To request a cancellation, email us with your order information as soon as possible. We will review the order's shipping status and respond about whether cancellation is available.
If a product has already shipped, the cancellation window has ended. You may contact us to ask about the return process, subject to the return terms on this page.
Shipping, Taxes, and Order Costs
Orders of $336 or more ship free. Orders below $336 have a $25 shipping charge. The estimated shipping time is 8 to 10 business days. Product prices include taxes, and there are no additional charges other than shipping.
The free return shipping described above applies to returns. The shipping charges for placing an order are described separately in this section.
Policy Updates
We may update this page from time to time. The return and cancellation rules apply to products purchased after the policy is enabled or updated. Please review the current version when placing an order or contacting us about a return.
Contact Us
For return, refund, cancellation, or order questions, contact furnzia:
- Address: 172-5 Shimoyoshinaga, Mobara, Chiba 297-0035, Japan
- Email: kongyu_77@furnzia.com
- Phone: +81 7083347473
- Customer service hours: Monday to Friday, 9:00 AM – 5:00 PM Eastern Time (ET), excluding U.S. federal holidays