Shipping policy
Shipping Policy
This Shipping Policy explains how shipping works for orders placed through the furnzia store. We sell furniture to customers in the United States. The information below covers our shipping charges, estimated shipping time, and how to contact us if you have a question about delivery.
Shipping Charges
Shipping is free on orders of $336 or more. For orders below $336, the shipping charge is $25. The applicable shipping charge is shown during checkout before you submit your order.
Prices include taxes. There are no additional charges other than shipping. The order total and any applicable shipping charge are presented during checkout so you can review them before placing your order.
Estimated Shipping Time
The estimated shipping time is 8 to 10 business days. This is an estimate for shipping, not a guaranteed delivery date. Please allow for the stated estimate when planning for your furniture order.
After an order is submitted, it enters the order processing flow. We may use the contact details provided with the order to communicate about the order and its delivery. If you have a question about the shipping status, email us with your order information so we can assist.
Delivery Information
Please enter a complete and accurate delivery address and contact information at checkout. These details help us coordinate the order and communicate with you if a delivery question arises. If you notice an issue with the information you submitted, contact us as soon as you can at kongyu_77@furnzia.com.
Furniture orders may require you to pay attention to your delivery arrangements and respond to communications about the order. If you have a question about a delivery detail, please contact us so we can review it with you. Any delivery information relevant to your specific order will be handled through communication with furnzia.
Delays or Delivery Concerns
If you have a concern about a delay, a delivery that has not arrived, or another shipping issue, contact us by email. Include your order information and a clear description of the concern. We will assist with reviewing the issue and the available order details.
For shipping questions, you can also call us using the phone number below. Sharing the contact information associated with your order helps us understand which delivery you are asking about.
Policy Updates
We may update this Shipping Policy as our store and shipping arrangements change. The current version will be available on this page. Please review it when placing an order if you need the latest information about shipping charges and estimated shipping time.
Contact furnzia
For questions about shipping or delivery, contact furnzia:
- Address: 下永吉172-5 茂原市 千葉県 2970035
- Email: kongyu_77@furnzia.com
- Phone: +81 7083347473
- Customer service hours: Monday to Friday, 9:00 AM – 5:00 PM Eastern Time (ET), excluding U.S. federal holidays