Terms of service
Terms of Service
Welcome to furnzia. These Terms of Service describe the basic terms for using our online store, browsing furniture, and submitting an order. By visiting or using the store, you agree to use it responsibly and to provide accurate information when you place an order or contact us. Please read these terms before making a purchase.
Using the Store
You may use the furnzia store to learn about our furniture and to place orders through the available shopping and checkout features. Information you submit should be accurate and current, including contact details and delivery information. Accurate details help us communicate with you and handle your order.
Do not use the store for unlawful purposes, interfere with its operation, try to access systems without authorization, misuse customer service channels, or submit orders as part of fraudulent activity. Please use store features and communications in a way that allows us to serve customers and maintain the shopping experience.
Orders and Checkout
Orders are submitted through the store’s checkout process. Submitting an order is a request to purchase the items shown in your checkout. An order may require review, and there may be circumstances in which furnzia cannot accept or must cancel an order. These may include an issue with availability, payment verification, delivery details, or a pricing error. If we need to discuss an order or cannot proceed with it, we may contact you using the contact information provided with the order.
Please check your order details before submitting them, including the items selected and the contact and delivery information entered at checkout. If you have a question about an item or your order, contact us at kongyu_77@furnzia.com.
Prices, Taxes, and Shipping
Prices include taxes. Other than shipping, there are no additional charges. Orders of $336 or more qualify for free shipping. For orders below $336, the shipping charge is $25. The estimated shipping time is 8 to 10 business days.
Shipping charges that apply to an order are shown as part of the checkout process. The shipping estimate is provided to help set expectations for delivery. If you have a question about the information displayed for an item or at checkout, please contact us before placing your order.
Furniture Details and Product Display
We work to present product descriptions and images clearly so you can make an informed choice. A screen’s settings, viewing conditions, and lighting may affect how a color or finish appears. The appearance you see on your device may therefore differ from how an item looks in another setting. If you have a question about the information shown for a product, contact us at kongyu_77@furnzia.com before ordering.
Store Content
The furnzia name and the text, images, and other brand elements presented in the store belong to furnzia or the parties that have authorized their use. You may view this content for personal shopping purposes. Do not copy, modify, reproduce, or use store content for commercial purposes without permission from the appropriate owner.
Third-Party Services and Links
Some store features may involve services or links provided by third parties. Those services may have their own terms and practices, which are separate from furnzia’s store. We do not control the content or operation of external services or websites. Consider their information and terms when choosing to use them.
Customer Support and Refund Timing
You can contact furnzia with questions about the store, an order, or a customer service matter using the email address or phone number below. Refunds are processed within 3 to 5 days. For help with a refund or another order-related question, include information that helps us identify the order and understand your request.
Availability and Responsibility
We aim to keep the store useful and product information clear, but pages and information may change as the store is maintained. Store features and content are provided as available. To the extent permitted by applicable requirements, furnzia’s responsibility for issues related to the store or its use will be handled within those requirements. Nothing in these terms is intended to exclude a responsibility that cannot be excluded under applicable requirements.
Changes to These Terms
We may update these Terms of Service as the store or its operations change. The current version will be posted on this page. Continued use of the store after an update means you are using the store under the terms then displayed. Please check this page when you return to the store.
Contact furnzia
For questions about these terms, the store, or an order, contact furnzia:
- Address: 下永吉172-5 茂原市 千葉県 2970035
- Email: kongyu_77@furnzia.com
- Phone: +81 7083347473
- Customer service hours: Monday to Friday, 9:00 AM – 5:00 PM Eastern Time (ET), excluding U.S. federal holidays