about Us
About furnzia
furnzia is an online furniture store serving customers in the United States. This page is a starting point for learning about our store, the way to browse and order, and how to reach us if you need help. We aim to make the experience of exploring furniture online clear, with product information and contact details easy to find.
Furniture is a considered purchase. It has a place in the way a room looks and works, so having useful information matters. We present furniture through our Shopify store and invite customers to review the details shown for an item while deciding whether it fits what they are looking for. If a product detail is unclear, our customer service team can help with questions by email.
A Clearer Way to Shop
You can browse furniture on the furnzia store and submit an order through the available checkout process. Please review your selected items and the information entered at checkout before placing your order. We may use the contact details provided with an order to communicate about that order and its delivery.
Product images and descriptions are intended to help you understand what is displayed. The way a color or finish appears can vary with screen settings, lighting, and the angle from which an image is viewed. Differences between production batches may also affect how an item’s appearance is perceived. If you have a question about a product listing, contact us before ordering so we can help clarify the information shown.
Shipping and Pricing
For orders placed through furnzia, shipping is free on orders of $336 or more. Orders below $336 have a $25 shipping charge. The estimated shipping time is 8 to 10 business days. Prices include taxes, and there are no additional charges other than shipping.
The shipping charge that applies to an order is presented during checkout. We encourage customers to review the order details shown there before submitting an order. If you have a question about an item, its displayed information, or an order, you can get in touch using the contact details below.
Support That Starts with Your Question
We want it to be straightforward to ask for help. You can contact furnzia about a product, an order, delivery, after-sales matters, or a general question about the store. For an order-related inquiry, including the order number if available, the email address used at checkout, and the item you are asking about can help us understand what you need.
Email is a convenient way to share the details of a question. Please describe the issue clearly and include only information relevant to your request. Our customer service hours are Monday to Friday, 9:00 AM – 5:00 PM Eastern Time (ET), excluding U.S. federal holidays.
Our Approach
A useful shopping experience depends on clear product information and a practical way to ask questions. We focus on making the details available in our store understandable and on providing a direct contact route when customers need clarification. We also recognize that a furniture purchase can prompt questions before or after an order is placed, and we welcome customers to get in touch.
furnzia’s goal is to make browsing and communicating with our store feel approachable. Whether you are comparing product details or looking for help with an existing order, you can write or call using the information on this page.
Contact furnzia
For product, order, delivery, after-sales, or general questions, contact our store:
- Address: 下永吉172-5 茂原市 千葉県 2970035
- Email: kongyu_77@furnzia.com
- Phone: +81 7083347473
- Customer service hours: Monday to Friday, 9:00 AM – 5:00 PM Eastern Time (ET), excluding U.S. federal holidays